Don't take off inspection tags until after you check your items
I tried Pride Cleaners for the first time a few weeks ago. Two of my three pants shrunk (they were all the same brand and style) but I had already pulled off all the tags assuming everything was good. I took them to Pride today and the lady said there was nothing she could do because dry cleaning doesn't shrink pants and the tags weren't on them so she doesn't know if they cleaned those pants or not. She said there was no way it could have been their fault. I just lost $160 in pants. For what it's worth, my shirts were all ok, but I'm definitely not going back.
in San Antonio, TX