ok here we go !!!!! nurses are very sympathetic here to your situation great customer service upfront these guys are fast and caring. my family has the flue virus my son was cold we received a blanket for warmth Gatorade and unlike California of 2 to 6 hours before you get a room we were in the room seeing a doctor oh in about a half hour tops with 2 to 3 patients a head of us doc you are super thanks for the advice on my four year old we will be back with out a doubt fast clean caring service what more can you ask for .