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San Antonio, TX

Member Since
November 26, 2012

 
Karen K
 
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in San Antonio, TX
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My mother and I just switched doctors since this was only about 10 minutes from our home. Neither of us had to wait more than about 15 minutes to see our doctors. The staff were all nice and professional.

The only problem we had was when we were told my mom's prescriptions had been taken care of and one was called into at the local pharmacy and the other two were called or faxed to the mail order pharmacy, which never received them, so I had to call the doctor's office back about that and I let them know there had been a problem. All my prescriptions were called or faxed to my local HEB pharmacy and were waiting when I went to pick them up.

The other problem we had was that we were not told that intakes for UnitedHealthCare patients are only done at certain days at the Culebra site and once we arrived, found out we'd have to drive across town to the other site, which I refused to do. We picked the Culebra site because of its proximity to our home. The patient advocate at the Culebra site went ahead and did my mom's intake rather than reschedule an appt for us to come back.

We like going to Gonzaba because the lab is in the same building and so convenient and didn't have to wait more than five minutes for it either. My mom is 90 years old and Dr. Tarver was very thorough in reading her prior information before she came in to see my mom and also checked her thoroughly. She also ordered extra tests since my mom was having some heart abnormalities. Overall, we were both very pleased with the care provided and didn't have to wait. The staff were all nice.

Yes, there are mostly Hispanic employees and Hispanic patients, and we are white, and had no problem. My mother's doctor, Dr. Tarver is black. Dr. Curras, my physician is Hispanic. I'm the wife of an air force retiree and Dept of Defense husband so I've been all over the world and seen all types of doctors. I have absolutely no complaint about these doctors or nurses at Gonzaba.
in San Antonio, TX
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in San Antonio, TX
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in San Antonio, TX