santa cruz in Albany, CA

Worst bike shop I've dealt with in ten years of riding

My partner bought a $900 bike from these guys, when we went in to shop for the bike we stood around for over an hour with only sporadic service, they would answer one question, disappear, reappear ten minutes later answer one more question, disappear and on and on until finally I had enough an grabbed a guy to take our order (the bike had to be special ordered). There were four other...

avoid this rude condescending place

I went in here to inquire about the price of a back wheel tire. I was met with rude and condescending remarks from staff. I took my business elsewhere and advise you to do the same. Such blatant rudeness is the antithesis of what a business should be. I'll be spending at another more customer friendly place.

Rude Customer Service

This bike shop is near my house and when I was given a bike I thought I would support my local bike shop. Unfortunately the sales staff was uninterested in helping me and rude. Further more, the bike lock I bought stuck immediately after I had only used it once and they were unwilling to refund me my money. Do not go here if you have any questions, it seemed to me that unless you are an...

Great equipment--poor service by Nicole K. at InsiderPages

I bought my bike (a fabulous lemond) from Sharp a few years ago--they have terrific components and gear --whatever you'd need for a high end road bike. On the negative side--the men who work there are not very helpful--one is extremely arrogant (and I thought possibly sexist). And I am not that sensitive or hard to please, but it is werid to walk into a store and stand at the counter trying to...