Money hungry and no customer value
I have been going to Zen nails for 3 years. Recently i had surgery on my left hand and went there for a mani/pedi. The manicurist only did my right hand, when i went to pay, the manager forced me to pay full price. i told her that the lady only did my right hand and didn't touch my left hand, why should i have to pay for a full manicure? She shrugged her shoulders and basically said 2 bad - that's what i was going to have to pay. i told her that i had been exclusively going there for 3 years and she only did one hand!!! i paid full price but i will not be going there again. First, it was wrong of her to charge me full price and second, after 3 years of loyalty...they should be ashaimed of themselves. with so much competition on robertson, you would think they value repeat customers. there are so many other great spas on robertson, there is no need to go to a place like that.
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