Warranty and Customer Service
I had my house windows tinted in July 2001 by Xlnt Tint. To be honest, I really havent thought much about it other than our house has been cool and comfortable for the past 9 years. Well we are selling the house and upon a walk through with the new buyers, we notice that two of the windows had started to peel at the top. It was above the blinds, so we never saw it. But the new buyers are rather picky. Well I pulled the warranty that Xlnt gave us way back then, and apparently it had a Lifetime Warranty against peeling, and all the other things. I called expecting there to be a catch, but the lady who answered the phone (I think Patricia was her name) was happy to schedule an appointment for Mike to come out and look at it. Mike was out the very next day, said that the peeling was very rare, but completely under warranty. They had a crew out the next day and replaced the windows in question. Didnt cost me one penny, and as a side note, they put a rush on fixing my issue as I am moving next week, and have to have my little list all fixed before the buyer signs off and finishes escrow.
A warranty is only as good as the company standing behind it. This company is really someone you can trust.
Elliot the installer said that he has only seen the window tint peel like this a couple of times in the past 11 years he has been working at Xlnt tint.
Thanks everyone!!!
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