I don't know what kennel the guy below is speaking of, but I have been taking my dog and cat to the Westlake Pet Motel for years and they have been nothing but exemplary in service! The staff is the most knowledgeable and nicest group of people that really love what they do. I won't take my animals anywhere else. They have never not told me what my charges were going to be when I ask and never have they been something different than what they said it would be. And I refuse to believe that a vet would narrow down reaction flinches to this specific kennel...it just seems extremely far fetched. This is a place that really cares for their animal guests. And as an added bonus, when you pick up your pet, they give you a free soda! I highly recommend this kennel if you love your pet and want someone who loves them just as much to look after them.‎