We have had several apparatus built by Westates over the years and have always found their quality to be far beyond the competition. Warranty and regular service is dependable and priced acceptably.They do have a problem with delivery time, regularly being a little late so plan for a couple of week longer delivery than projected.Also their salesman Bob is a problem. He is at best a slimey, liar who fabricates a different story depending on who he is speaking with, but rumor has it that they have gotten ride of him and he is working for HME. All the better for Westates