I had the last appt at 8:45 and the staff were obviously ready to call it a night. The facial was promoted as 75 minutes - they must start the clock as you enter the zipcode and factor in the time it takes you to walk back to the car? Not to mention a 15 minute assessment of my skin. The facial itself is more like 45 mins (tops!) Also, I am used to a facial where you receive massage throughout. Instead I was treated to endless cleaning up noises... while I lay there. When Vanessa did briefly massage me, she was good, and the products/results were pretty good - which is the only reason I'm giving this two stars. For $120, I expect a LOT more. Save your money and get a better experience at Aveda.

I was the last appointment of the day what was billed as a 75 minute service. It is a stretch to say that this was even a 45 minute service in reality... the first 20 minutes with Vanessa were spent discussing my skin and which treatment to do. The rest of the facial was pretty much me laying there while Vanessa cleaned up the room (I'm assuming that she didn't want to hang around after my appointment) When I spend $120 on a facial, I expect that the facialist's hands rarely leave my body. Aside from applying the product, 2 minute on my feet and 3-4 minutes on my shoulders, there was almost zero massage. I kept lying there, thinking... what is she doing?? running water, lids opening and closing, cupboard doors, etc. The only way I can see to even give this place 1 star is because the products were high quality and when Vanessa did apply product or massage, she had a good touch and was competent.... it's a shame she didn't spend much time doing that. I was literally dressed, paid up and out on the street precisely 75 minutes after the appointment start time. This is the only time I have neglected to leave a tip for a facialist, ever. And I still feel ripped off!

WW has a beautiful setting, rooms, etc...unfortunately the people at the front desk are in need of people/customer service skills...very cool and aloof. Should you venture to WW for a massage, steer clear of therapist Nadine. Truly an awful practitioner...I had a massage with her yesterday and my neck is a wreck today. She entered the room\smacking on gum! Very unprofessional overall.

Well for all its efforts on advertising online and the looks of the place I have to give some credit...But there is really no wow factors to it for the price that they charge ..seriously common....i have had better facial service where they dont convince you to do something you don't believe in and then you agree to do it with additional cost and guess what you walk out with a nice big scar on your face ...so my suggestion is unless you really know what you want and know what you are getting yourself into..mmm..i should not have taken the jump and now i have ot live with this nice black round scar on my face for i dont know until when...and no comments on the manager of that place ..i think they can get someone more polite and more considerate....BETTER CUSTOMER SERVICE Please !!!!

Ive been here multiple times for a room with a sauna and hot tub....very nice and relaxing. Ive never once had rude customer service. They have always been very pleasant and willing to answer any questions.