Please don't be like Santee Vons. I would like to shop where there are polite employees.

On 1/8/09 at 11am I was checking out at the Santee Vons. There were two open express lanes. I hadn't realized the second one in from the end was also an express lane. I am disabled and was trying to get checked out being my legs were getting weak. I started to unload my groceries. The checker then stopped talking to another employee long enough to ask do you have more than
15 items? I said I think I might. She the smiled very big and said you will need to reload your groceries and go to one of the other lanes. I was not assisted in reloading as she went back to talking. The only other two lanes were on the other side of the store. She had said they were no wait lanes, yet there were 4 people waiting in one and 3 in the other with the manager trying to solve a problem. So as I was sweating and my legs shaking I went across the store and WAITED for close to 20 minutes. I go shopping during this time because there are few customers. There were very few today also. The entire time I waited to check out, the BUSY talking checker continued to work very hard at talking. Only one customer used the first express lane. I'm sure the EXPRESS LANE CHECKER was very proud! She made a disabled person reload groceries and ENFORCED that 15 item LAW. Using common sense would have caused her to do her job, heaven forbid! I talked to the manager about this. She said they need to be more consistant. Yes, but consistant with some common sense.

This is the 3rd time I have had this problem at the Vons in Santee. The manager I spoke with about 10 months ago had told me the express lanes could be used by anybody if nobody was using the lanes. I had told the checker this as well. She smugly told me no, you have to use the other lanes. I had started going to this store again being it was