Driving by it doesn't look like the other VW dealers I've been to. I recently moved to thid area from Ohio. I took my Golf TDI in for a running problem, it was losing power up hills. I have had this problem for a few years and my local dealer became very frustrated with the car and eventually me. I felt like an inconvenience. I was apprehensive when I made the apt at this dealer. The lady was very noce and they got me in within 2 days. I dropped the car off, they gave me a ride to work and picked me up when it was done. It has been 3 weeks and usually the problem would have surfaced by now. The mechanic found a pinched fuel line near the filter. They even gave me the old part to better explain how it was overlooked all these years. I am very impressed and will not hesitate to go back to this dealer. They even washed my car!

I took my car in for repair of the air bag light....they had the car all day, I picked it up drove home and the light came on again. I called and left 2 messages over two days, nice ones, nobody called me.

I called again and talked to the operator who told me to come down right away - I drove down and was turned away they were too busy to look at my car, which they did not fix to begin with, no appologies. So, yeah, I got mad, took the issue to VW America, no help there. All I wanted was for it to be looked at and fixed ASAP, like a priority appointment and not have to leave my car all day(s) without transportaiton. I have since written both the sales and service managers and have heard nothing back.

VW does not seem to care that I might be driving around with a faulty airbag. For now I am going to most likely take it to another dealer for service, and this will influence if I buy a VW again as this is the closest dealer to me. VW does not care about customer service, although they (VW America) assured me I was very important!!!! I made another appointment that I had to cancel because I was told they were so busy they would have my car over 2 days - without an offer of a loaner car, but I could rent my own.

I am not a problem customer, I was initially very calm and polite but basically just got really crappy treatment since.

I shopped all over LA for a Certified Pre Owned New Beetle Convertible. When I went to VW of Van Nuys, it looked very small, with only a few to choose. Well, I was wrong they have another huge lot with 40 more cars on it, by far the biggest selection I found in LA. I chose a little New Beetle Convertible in triple beige. The salesman told me it was pre loved, how cute! I love my car and love these guys. 2 thumbs up!

I shopped all the local dealers and found these guys to be the most honest and up front of any. I was very impressed with the price and the financing. They beat everyones deal and made the whole experience very special! I got my Beetle Convertible there and a friend of mine got her Jetta ther after I recommended them. I was a little afraid to take to their Service after reading the reviews here. Something must have changed, they were great! I would highly recommend the Sales and Service at VW of Van Nuys!

I brought my car in to have the A/C fixed and was assured that it would be covered under the original warranty, and that they would cover the cost of a rental car as well. I went ahead and got the rental car (which I wouldn't have gotten had it not been covered) and waited for their call. The next day I was told that, unknown to me, my car had been in an accident before I bought it, and because of that the repair and rental were no longer covered. Total cost: $235. I get my car home and the alarm no longer works. I call them up and let them know that my alarm had worked fine before I brought it in and now it didn't. They told me it was just a coincidence but assured me that they would fix it and that it was covered under my warranty. Then I get another call. Apparently, because the dealership where I bought the car installed the alarm, that was not going to be covered either. Estimated cost to fix it: $235. I told them that I wasn't going to pay for something that was obviously caused by them, and they told me again that it was just a coincidence but they would check with the manager. Haven't heard back yet, but my next step is filing a complaint with the Better Business Bureau. Don't take your car here!