I first went here after a horrible hack-job haircut from one of those cheap places that doesn't even wash your hair. I left there before they even finished and went home to cry. When I finally came in to Visual Image my stylist was very understanding, I told her how I was traumatized and wanted my hair to be longer in layers and the other place cut off too much hair. She spent a lot of time with me talking about my hair and consulting with her seniors. By the time I left my hair actually looked *longer!* than when I came in because it was properly balanced. I was thrilled. (one time she went out of her way to help me get a hair straightener for my daughter with her discount as a hair stylist, and continues to send me text msg. on my phone every holiday).I continue to go here 5 years later. I have a new stylist now but she is also very good, I never feel like they are being pushy. One time I came in with a very slight black eye because a baseball hit me in the cheekbone at one of my son's practices, my stylist asked all sorts of questions about what happened to your eye? When? Who threw the ball, etc. I had heard that stylists were trained to spot domestic abuse but this was my first encounter with that. I feel like they really care. Some of the stylists don't pay as much attention, you need to keep an eye on them and just keep trying new ones until you find a good one. I am seeing Victoria now. I feel like the price is worth the peace of mind of knowing I won't get another hack-job at one of those cheap places. I have taken both my kids there also and they left happy as well. I get cut & style originally, now get color as well, and have had waxing done. I'm about to make an appt. for a facial today.I would recommend them, if they seem too expensive, go less often, like every 8 weeks, or don't buy their products. When they ask if I need products, I say no I already hav

Salon is great and the products they use work well in my hair. Sanjay is a magic man and can make any woman look amazing. You won't be disappointed.

The first time I went to this place I liked it because it seemed a little bit upscale and they offered drinks etc. But the sylist who was doing my hair kept suggesting things. At first i thought it was nice but then she became pushy. I wanted short bangs, she wanted long, etc. Someone else also mentioned this that they make you feel low and dumb like you dont take care of your hair or yourself. They try to sell thier stupid products. But overall my hair was OK Anyway, the second time I went again only b/c I was going some place last minute and needed to get a haircut. It cost me $150 dollars for an overall general color and a hair cut that I didnt like. The B* chopped off my hair. I told her I wanted no more than two inches and she took off like 6 inches! It went from waist down to just below shoulders. She goes oHHH i think I should chop more off....I think you should get really short layers..NO i want long layers..>EVERYTHING she knew how to do she wanted to do that. If she couldnt dye my hair the right color and cut it the way I want she should have just said that she is a a dumb b*! I am really upset b/c it took me two years to grow my hair long and the B* chopped it off. THEY ARE PUSHYYYYYYYY!!

I like Visual image because it has somewhat of a look/feel of an upscale salon. The issue is that if you find a stylist you really like, his/her rates will increase as they advance I HATE this system but am basically too lazy to find another place. Any recommendations for economic/quality hair care in the east bay area?

My stylist chatted with other stylists and clients, but didn't really talk to me and so gave me a cut that I don't know how to work with and that doesn't work for me. When she did bother to talk to me, she was insulting and rude. (I saw her twice, so I don't think it was just a bad day.)

If that is representative of their service I don't want to go there again. I wrote a letter to the salon and left a voice mail with the manager letting them know it was due to that service that I am no longer a client. Three weeks later and no response.

If Visual Image wants to grow its business, they should learn how to cultivate clients. Don't waste your time or your money.