I never pay my cell phone bill without a receipt. It's a policy that does not involve kiosks. <br />
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I also measure my Verizon stores by the harder they work when they're direct pay machines aren't working. Well, this one passed my test with flying colors today.<br />
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Their service was exquisite and slightly apologetic, making sure I hadn't waited in line too long. Also, they aren't as generally pushy and scary as some of the T-Mobile kiosks have been.<br />
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If you have Verizon service, travel over to the store and maybe stop into Sizzlers afterwards as a way to congratulate yourself.