Good Service, good product

I had my entire leather interior done after I saw a customcar at a carshow. When I went to pickup my car, they failed to reproduce the OEM pleating...he doubted me and looked and the thrown-out originals to confirm. He blamed it on the "new" guy. So I waited another few days. After getting my car back, I noticed a missing cap for the seat-side bolt missing. Upon further examination, the front/back seam for the driver lower-section was not lined up to the upper-section. He told me it must have shifted over time.(with metal clips and ties? I doubt that)