Went in to buy the whole kit and kaboodle (crock, stand, bottles) Staff was friendly and helpful. I was asked by 2 different employees if I needed help while I was trying to decide on a style. When we lived in Ventura years ago we LOVED it and decided to go back even though we live in the east county now. Water is the best tasting and easy to use. If you can't go during business hours they have machines outside. Just a word of caution it can be VERY busy on the weekends. But what does that tell you? They must have the best water around.

This place is awesome. The staff are all super helpful, and always willing to bring things to your car for you when you buy a lot of water! The prices are great, and so is the location. I can go to the grocery store at Vons, and then hop on over next store to the Water Store! Love it!

I have been purchasing water at this store for about a year now and can not recall a positive customer service experience in the 25 plus times I have done so. The employees act as if they were court ordered to work there as they are as helpful as a window screen keeping the air outside. It seems that they are always on the phone with personal calls and on one occurrence, they completely ignored the fact that I was standing at the register waiting to pay. If I did not speak up and ask for them to process my transaction, I would have waited until they were done with their personal conversation. I was in the store today and the employee had TWO cell phones at the ready but he was too busy talking on a third phone which I assume was the business line.

There was one time that they did not have water to purchase as they were apparently having equipment issues. When a customer asked when he thought water would be available, the employee simply stated "I don't know" and then walked away, sat down and looked at us as if we were an inconvenience to him.

I continue to use this store out of the convenience of its location and competitive pricing but would not recommend it to family or friends due to the potential of them having a bad experience.

The sevice at this store has gotten out of hand , Somw employies re down right rude, and the store seems to always be running out of water . I have been there 5 times and the last 2 times I hade to go back as they dont have water to sell.

Bill Walker