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This business is categorized as a Veterinarian business. VCA A Breed Apart Animal Hospital is located on 777 S. Arroyo Parkway in Pasadena. Services provided by this facility consist of Boarding, Grooming. They can be contacted by calling (626) 795-4444 or going to their website . They have a total of 10 reviews, 5 positive reviews and 5 negative reviews.
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Citysearch User
Citysearch User
Citysearch User
Monday, November 10, 2008
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On the mend! by Felicia F. at InsiderPages
Read more at losangeles.citysearch.com
We've been going to VCA A Breed Apart for several years now. The customer service woes of previous years are on the mend. Truly, the front desk staff used to be downright atrocious in their customer service, gabbing away about completely inappropriate subjects in front of customers, ignoring said customers, and making people wait inexcusable lengths of time. We kept coming back for Dr. Sostrin and hoped they would eventually tackle the front desk staff and shape them up.
Happy to say that they have shaped up significantly. There is still room for improvement - a class in the finer points of proper customer care and manners probably wouldn't hurt. But gone are the snippy attitudes and complete lack of politeness. I often got the impression that the front desk staff were allowed to run rough shod over everyone else before - even the vets. No longer. Feels like a cultural shift int heir business model. Definitely for the better. Keep improving!
They also recently remodeled the lobby area. While it isn't that much more comfortable, it is cleaner and more modern looking, which I think gives the staff something to be a little more proud of at the office. No more torn pleather benches and stained walls!
Happy to say that they have shaped up significantly. There is still room for improvement - a class in the finer points of proper customer care and manners probably wouldn't hurt. But gone are the snippy attitudes and complete lack of politeness. I often got the impression that the front desk staff were allowed to run rough shod over everyone else before - even the vets. No longer. Feels like a cultural shift int heir business model. Definitely for the better. Keep improving!
They also recently remodeled the lobby area. While it isn't that much more comfortable, it is cleaner and more modern looking, which I think gives the staff something to be a little more proud of at the office. No more torn pleather benches and stained walls!
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Recommended: Yes
Citysearch User
Citysearch User
Saturday, August 2, 2008
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First time here and I love it!!! by Sonja B. at InsiderPages
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when I made my appointment I have to admit I was kinda apprehensive because of the reviews I read but I just moved here from Woodland Hills and it's right down the street from me so I thought I'd give them a try anyways because my neighbor highly recommended them and I'm so happy I did!! when I came in I told them what I had read on the reviews online,they weren't good. but thankfully they reassured me that they have hired an entire new staff. and i have to say they were great!!. I've had really so bad experiences at all my other vets because my cat get viscious when she is scared so I was a little nervous but I couldn't believe it when Ellie took us in the room she casually took my cat out of the carrier with no fear and and held and rocked her for a few minutes to calm her down put her on the scale and my cat crawled right back up on to her purring!! I couldn't believe it!!!! and she gently took her temperature with no problem!! at all! then Dr. Sostrin came in and my kitty came right up to her!! like she'd known her forever!! Dr. Sostrin was so nice & so informative and spent a lot of time answering all my questions!! she's a natural! and so intelligent!! I'll never bring my cat anywhere else! Thank you guys
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Recommended: Yes
Citysearch User
Citysearch User
Wednesday, August 8, 2007
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Couldn't Even Get in the Door
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I called this hospital regarding boarding because a friend highly recommended them to me. I was told that my dogs could not be boarded because they needed a complete physical from their doctors, although my dogs just received complete physicals three weeks ago.
I was more than happy to provide them with all my dogs medical papers, but they would not accept any dog that was not seen by their staff.
my dogs have boarded at a couple other facilities in the past and these facilities only required medical documentation.
Needless to say, I was very disappointed since they were recommended by a friend who seems to be pleased with their service.
The only thing I could rate would be the front desk staff who was not very helpful, flexible, or kind. I can not rate the service. However, customer service is a big plus in my book.
I was more than happy to provide them with all my dogs medical papers, but they would not accept any dog that was not seen by their staff.
my dogs have boarded at a couple other facilities in the past and these facilities only required medical documentation.
Needless to say, I was very disappointed since they were recommended by a friend who seems to be pleased with their service.
The only thing I could rate would be the front desk staff who was not very helpful, flexible, or kind. I can not rate the service. However, customer service is a big plus in my book.
Read more at losangeles.citysearch.com
Recommended: Yes
Citysearch User
Citysearch User
Saturday, July 7, 2007
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Great place - only if you see Dr. Sostrin
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I have been taking my dog here for the past four years. The only reason I return is because of Annie Sostrin, DMV. Typically the front staff is rude, self-involved and hard to deal with. They act as if you are inconveniencing them by being there.
But once you get past their attitude, Dr. Sostrin is worth the painful wait. I know there are many other veterinary clinics in this area that are probably far superior when it comes to customer service, but my girl and I keep coming back because Dr. Sostrin is so dear and she obviously cares for her clients/patients as if they were her own.
But once you get past their attitude, Dr. Sostrin is worth the painful wait. I know there are many other veterinary clinics in this area that are probably far superior when it comes to customer service, but my girl and I keep coming back because Dr. Sostrin is so dear and she obviously cares for her clients/patients as if they were her own.
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Recommended: Yes
Citysearch User
Citysearch User
Saturday, June 2, 2007
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I loved this place
Read more at losangeles.citysearch.com
After reading other comments about this hospital it left me thinking - that wasn't the hospital I visited. When I went there the staff were very nice - there was a slight delay, but I wouldn't want anyone to cut short an exam or treatment of any animal, especially my own. The front office staff were going all out helping everyone there in the waiting room about 4 different customers and you could tell that they really cared. The phones were ringing off the hook (sounds to me like they are a busy hospital) but the staff didn't miss a beat. I give them my vote and I will be back knowing I will be helped by people who care.
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Recommended: Yes
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Business Details on VCA A Breed Apart Animal Hospital
PRODUCTS
Mice, Rats, Ferrets, Exotic Pets, Cats & Kittens, Hamsters, Guinea Pigs, Pocket Pets, Gerbils, Rabbits
SERVICES
Ferrets, Hamsters, Dentistry, Spaying & Neutering, X-Rays, Gerbils, Vaccines, Rabbits, Vaccinations, Pocket Pets, Cats, Internal Medicine, Rats, Boarding, Guinea Pigs, Dogs, Boarding, Mice, Preventative Care, Exotics, Climate Controlled Boarding, Grooming
SPECIAL_SERVICES
Vaccines, Preventive Care, Dentistry
OTHER
Association for Veterinary Informatics, AAHA Accredited
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Links:
website http://www.vcahospitals.com/a-breed-apart
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