28 September 2006
Chrysler Custome rcomplaint

I purchased a new 2006 Chrysler 300C from Underwood & Millard Chrysler Jeep Dodge, 501 South Madison Street, Whiteville NC 28472 Phone: 910-642-2000 on 15 July 05 with Continental tires rated at 80, 000. After several thousand miles the tires began to bounce and I told my wife to take it back to the dealership and have the tires rotated and balanced. The service man told my wife one of the tires wouldn??t balance very well but he hoped he caught it in time. The tires were much better for about four thousand miles and they started the same thing and I carried it back to the dealer and was told to contact the tire company which was continental tires. I called continental tire company and relayed the message as I was told. (File #28365). The tire company did not have a dealer in my area and I was asked to carry the vehicle to Sears in Fayetteville. I went to Fayetteville, NC on 18 Aug 2006. Sears removed all four tires from my vehicle and called for me to go outside and view the tires. The serviceman told me that my tires were cupping due to vehicle being out of alignment and no adjustment would be made. Wear on the rear tires was obvious and one tire had only 5/32 of tread left. Since tire rotation I had driven the vehicle four thousand miles and a pattern of wear had begun on the front tires, which was rotated from the rear of vehicle.

I returned home and went to Chrysler dealership and told them what nday 21 Aug 2006. I called the service manager on Monday and repeated information concerning tires to him and asked when I could get the vehicle alignment corrected. I was given an appointment at 9AM the next morning (22 Aug 06) Vehicle mileage (13033) and asked for oil change and service since the vehicle would be at his location. (Alignment by Southern Tire and Muffler)

When my wife picked up the vehicl

My husband and I searched on the internet to find a good deal on a new minivan. Underwood & Millard were willing to go above and beyond what we expected to get our business. We were able to do the entire deal through email and phone calls. They transported our new minivan from another dealership to theirs. We drove 150 miles just to do business with them due to the excellent customer service we received. We would recommend them to anyone we know!

PROS: GREAT customer service!
CONS: Distance from where we live