They may even lie about stuff or wires not working to leave you thinking you have no choice but to have them re-do it for a price. They tried to get us to replace 8 contacts at $25 each, that they said didn't work. They ended up only leaving 3 contacts unhooked that were supposedly bad. (remember it was supposed to be 8 bad contacts) After they left, I hooked up the 3 and turned on the alarm, what a surprise,, they worked just fine.

When I called U.S.A. I really expected horrible service due to the low advertised price. I was very surprised to receive A-1 service from the tme I spoke with the receptionist of the company to the technician showing me how to use my security system. I would highly recommend USA for any of my family or friends. Truly a company since Katrina I have been able to count on.

Today I called USA Fire & Burglar Alarms, LLC to check the status of the work order I entered into on Friday (3 days ago). I was told to do so by the salesman and was also told that I could have someone reprogram the alarm this week. The receptionist took my name & number but never called me back. I called back and the receptionist yelled over to the owner, Mr. Brian Mahl, who yelled back information to her. When I said that I couldn't make that appointment the receptionist put me on hold and after a while Mr. Mahl came to the phone. I have NEVER been spoken to in this way before. Mr. Mahl seems to dislike women and told me, without any other conversation, that he didn't want to deal with someone like me. I was stunned. I apologized for any misunderstanding (even though I don't know what that could have been). Mr. Mahl screamed and abused me until I almost started crying. This is saying a lot for a person who deals with business people every day. WOMEN, please let your husbands or some male deal with this man as I am sure he would certainly act differently and control his hatred/anger issues that he seems to have.