Stay away - Buyer beware!!!
All of Pella in Houston is the same franchise do not be fooled.
Do not use them!!! They sent 2 sets of installers who can' follow the 6 page installation manual attached to each door. Mostly pictures
As a result we got water 12feet into our home and have had to deal with mold and removal of walls.
Response from Franchise and Pella Corp was to sue for payment of their bill and not repairing the damage caused by their install. This is not the first time they have had this issue.
Buyers beware!!! The warranty is just a piece of paper to them not an attempt was made to honor it.
They are slow to respond and only respond when compelled by outside forces.
If you have had issues with Pella report it immediately to the Harris county Attorney General, Texas and Iowa state Attorney Generals. Trust me they want to hear from you about what these guys are doing and how they are making their money.
Yes, it is criminal and they will be prosecuted with your help!!! You are entitled to compensation 3x your actual damages plus pain and suffering. Deceptive Trade Practice a good attorney will take this on a contingency fee. Help build a case for a class action suit by suing today.
Price Range: $10,000 - $25,000