I can't go to Umbertos all the time but when I do, I know I'm in for a treat. I probably get a cut and color twice a year here because the prices are up there but there is a visible difference in terms of the results.

I get chemical (not vegetable) coloring and when I get it here it doesn't wash out right away and only will lose color if I spend too many hours in the sun (takes a while and they have sold me products to protect my hair from the sun).

The stylists here really know what they're doing and they are great about looking at a picture and being able to give you what you want based on it.

It is an ultra high end luxury salon but lives up to its name and reputation.

even though I wish I could keep him to myself i just can't. John Vance is such a wonderful Stylist and colorist I have to tell the world!He is just fantastic in every way. I highly recommend him!

I have never had someone listen as well as she did. Great experience from greeting to éxito. Cant wait to see here again!

If I could stand on top of a mountain and scream one thing it would be to NOT go to Umberto Salon.
I recently was referred to what I know now as their "Robertson" location. I wasn't aware at the time they had two locations, one on "Canon Dr" and the other on "Robertson." I looked up the address on their website and it had one address...their "Canon Dr" location. I got my directions and drove to the salon. I had to park in valet ($7/hr) and headed into the salon. I couldn't have been "greeted" by more snooty and rude people. Three stylists stood at the counter not even acknowledging i walked in. Finally a man asks me who I am there to see and he goes, "No one is here by that name." I look at the other two women and they just give me a look like I'm crazy. I go, "Well, that is the name of the stylist." He finally goes, "Ugh, you must be at the wrong location. You must be referring to our Robertson location." I go, "Where is that? I didn't know you had two locations??"

So, I go back to the valet, pay him my $ and tip and head over to the Robertson location where I was at least 30 minutes late. The stylist was irritated because I was now 30 minutes late (which I can fully understand.) She later warmed up and even offered me a product for free for the inconvenience.

Although the Robertson Salon took care of me, I will NEVER spend another penny at this salon, let alone the Canon Drive location. To those three stylists working the counter...You may "work" in Beverly Hills...but at the end of the day, you probably go home to an apartment in the valley. Go learn some customer service.

I had my make up done by Juliana Landis at Umberto for a really special event last weekend... and I got so many compliments!!! It wasn't over done. She gave me a fresh, clean look, which is exactly what I wanted!