hello
We went to San Diego Memorial Weekend. We found this car rental company on carrentals.com and decided to rent with them because their cheap prices, WOW was that a mistake. DO NOT TAKE THE RISK!!! There cars were in terrible condition. The car we rented was filthy and was considered one of there premium cars. The inside had a smell of CIGARETTE SMOKE. Wires were coming out the tires tread, and customer service was terrible. This company is a joke. If your FAMILY'S SAFETY is important, reconsider renting from this company. We returned the car and rented from a better company.
I was very UN happy with their service. I was a first time customer and I will never reserve a car again. When you reserve from this company, make sure you notice the limited miles and get ready for bad customer service.
On line and on my copy after reserving a vehicle it read unlimited miles. It did not say if you’re from the area it changes to LIMITED. I planed a road trip with my family during spring break but, was faced with having to change car Rental Company because of their limited mile policy. I was giving bad customer service having to wait 30-40 minutes before someone started to help me and I was the only person waited to be helped.
I wrote the company a letter but, they never responded So, I wanted to let who ever y took the time know about the bad service I received from TravCar rental company
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