After they loaded our stuff they ended up doubling our original quote, I should have told them then to upload everything. after having to help pack my stuff and them doing a terrible job by not unassembling everything correctly, the items ended up going to storage for 30 days. When we got our shipment we were missing 18 boxes and a Dyson Vaccum. So we sent in all the info they requested. We even signed on their reciept "missing 18 boxes and vaccuum" They said we could not prove the items were missing. I now have to take it to small claims court since it is under $7500.00.
DO NOT USE THIS COMPANY....I would rate it a 0 but 1 is the lowest they show. Also beware of their drivers, he brought his "girlfriend" with him to pack up...she made a bunch of comments on how nice my wifes' clothes were...which happen to be a large part of our missing boxes, along with some electronics.

We have moved many times during the past 40 years and these people were the absolute worst! As indicated elsewhere, their bid was initially low; however, the crew continually sought ways to jack up the price and were generally unprofessional. They completely destroyed one library table worth over $600, lost a brass caster from another table leg and completely lost an office chair. Upon finally getting the claims dept to respond, they offered only $150 to settle the claim, as we had not purchased the additional insurance. If you come across TRANSIT USA, run as fast as you can!!

There are many reasons not to use this company...I'll just list a few.

1. In my original contract I was told I could use my creadit card to pay the balance, when my household goods were already loaded on the truck they asked for a bank check or money order. I was told that I could not use a credit card and the employee that wrote my original contract "forgot" to remove that provision from my paperwork....

2. When my goods arrived at their warehouse in Miami, I was told that they would have to charge me $1200 extra because my item could not fit in their truck containers. I told them that we had already agreed on a "revised" quote based on additional items that I added on the moving day. They acknowledged that the person that picked-up my items did not estimate properly. And they insisted that I pay the extra if I want my items within one month. Otherwise it would be 6 weeks to deliver my items.

3. Many items were broken. When corresponding with the claims department, they tried to "low-ball" the settlement. I am still trying to get my money for the items they broke during transit.

I don't even know where to start; my experience was so bad as to be almost surreal. I am a first time poster to this site. I usually just shrug off bad service.But I find it hard to believe that a company that lies, steals, and mistreats its customers so badly could still be in business. This move was for my parents, and just across town (Miami). My father had set up the contract and then ended up having a massive stroke just before moving day. We were very distressed about my father's medical condition, but went ahead with the move, my mother and I, while my three young children accompanied us. You would think that being that we told the moving crew about my father, they'd have worked uncharacteristically hard to be polite and helpful. Instead, they were rude, and when they broke a large, expensive living room lamp (dropped it on the floor, right in front of us) they told us we would have to assume the burden of proof and the work to get reimbursed for it.) Right at the outset, the foreman told me that it looked like the apartment had more weight and items than on the contract (Impossible! We'd even gotten rid of 3 large furniture items since the contract was written!) He then said that if we paid him and each member of the crew $40 each, they'd not charge us more. While following us to the new residence they honked and yelled out their window for us to drive faster (than the speed limit!) At the destination, they neglected to assemble things they were contracted to, and left a door off its hinges (a door they'd removed to fit furniture through.) They refused to lay a runner, even though it was rainy/muddy, and thus tracked dirt into the new residence. After the move I wrote letters to the company and was rebuffed and presented with legal mumbo jumbo.In the end, they offered me $43.20 for the lamp (which I did not accept, as I want to pursue legal action instead), and no explanations about the extortion of the tips or apologies about the rudeness and mistreatment.

1) Picked up my things 4 days later than what was agreed upon
2) Delivered my things a month after the agreed upon date.
3) Was tricked into using this company by a broker. The broker was Queen Van lines, and I thought they were the ones doing the move. Only found out that they were using US1 van lines after they had picked up my things.
4) Broke my 61" TV, Tables chair etc. Missing a coffee table.
5) Delivers at their own convenience. I could not be available at pickup or drop off.

Couldn't give any lower rating than 1. Suprising that they have a 4 star rating with citysearch after all the abysmal reviews.