Don't waste your time with Toyota of San Diego!
DO NOT PURCHASE ANYTHING FROM TOYOTA OF SAN DIEGO.... ESPICALLY FROM EDUARDO WHO WORKS THERE.... UNLESS YOU LIKE BEING LIED TO AND HAVE YOUR TIME WASTED!!!
Read more at sandiego.citysearch.com
As far as the sales division of this place goes... I have to agree with everyone below and say this place is horrible. I was lied to. Hours and hours of my time were wasted before I just walked right out. Not to mention, the car I was purchasing was sold to someone who came hours after I had already started the paperwork on a specific car. It was a pretty incredible story. If you have time to read please do... If not know that these lying scumbags are sneaky and will say anything to get you to stay. Even lie about interest rates telling me it was a 2.9 when actually the best they could do was a 6.90. So here is my story:
I walk on the lot where I purchased my current 06 Toyota Prius in hopes of upgrading to the new model. I was approached by Eduardo who showed me inside of the new Prius. Then he proceeded to tell me about the great promotion of 2.9% interest on the new Prius (Which doesn't exist!!) I am pretty impressed and think how that could create a lower car payment for me. I leave and let him know I wanted to think about it only to return less than an hour later to purchase the car.
Side note :( On my test drive Eduardo answered about 2-3 personal phone calls, not to mention him reaching across and honking the horn about 5 times when he saw his buddy walking down the street. VERY PROFESSIONAL)
After driving the car it was time for the paperwork which took over an hour to get the simple application filled out because this sales guy wouldn't stop talking about everything under the sun and was incapable of typing a sentence without making 10 errors. Meanwhile I notice other clients leave on a test drive in the car I AM BUYING! Eduardo tells me it’s not a big deal and I was there first so they couldn't purchase the car.
Long story short, He LIED to me the whole time about the APR. It actually had a 6.90% APR. I couldn't believe it. He was acting like this wasn't a big difference. What the ****! They must have thought i was a real idiot!
Meanwhile I'm arguing over the APR this guy lied to me about with the finance manager Tam and I see them removing the sticker from the car I’m buying. Turns out the people who came an hour after me bought the same car I was buying. How the hell does something like that happen (Especially after me asking Eduardo 3 times about them looking at the car).
Basically, I was lied to so they could try and take advantage of me with a high interest rate. Then I had a car sold right out from under me. I have never heard of such a thing. I am a very loyal customer and Toyota of San Diego has officially lost one good one. Not to mention, as many people as I can stop from purchasing from this place. Never did they try and make it right. The following day I spoke to the sales manager Jeff about the whole thing. He told me he would call me back and let me know what they could do for me. So far, no call back. Typical of a sleazy operation. I work in sales and if there is one thing I know it is do whatever you can to keep every single customer. Especially loyal customers who have purchased from me before! They did nothing! This place is a joke. You don't expect much purchasing a car from a "budget" brand.... but come on!
DO NOT WASTE YOUR TIME AT TOYOTA OF SAN DIEGO!