Went in over a year ago to get comfortable with Toyota's line up of vehicles. What a great line they have! But when the sales team realized we weren't ready to buy, they dismissed us with a handshake and a "Sorry you wasted our time" line. Wrote the owners of this dealership recently to let them know we wanted a relationship with Toyota and a good dealership (sale and service) but never heard back. Hot vehicles are only as good as the team standing behind it.

This newly remodeled dealership is huge! A little intimidating, but the service staff is friendly, knowledgeable and the service has been fine. Only con is that they do not wash your car for you, but they give you a certificate for a free wash at the car wash next door. The problem is that it is only good on weekdays...

When I purchased my car here, I thought the sales staff was very professional and down-to-earth, none of that fake friendliness you so often see at a car dealership. They didn't try to oversell their vehicle features and they didn't come across as too pushy. I had a lot of questions and they were very patient with me. There was a minor snafu when I was to take delivery, and while it took a few days to resolve they took complete ownership of the problem and helped to make sure my needs were met.

Of course, I liked that some of my sales tax $$ were going to the city of HB...

Parts Department is Rude and Painfully Slow: Called for parts for several cars and was treated with disrespect. The man on the line talked rudely to others next to him while keeping me on the line. They did not have any idea what the parts were that I was asking for. I felt like I was dealing with a bunch of children.

THIS PLACE IS GRAEAT: MY SALE PERSON WAS KIMBERLY WEBSTER BEST CAR BUYING EXPERIENCE EVER