We buy all our Fords from Towne. Terry Clark, the Service Manager has a reputable team of professionals. While I doubt that I get the very best price, the service quality is impeccable and I'm willing to pay the difference in order to get in, out, and on my way. We drive in, with or without an appointment, and they take care of us. We buy our Ford trucks & vans for our construction business, and our Ford Mustangs from Towne. Everyone there is knowledgeable and the work is always quality. Its a rare thing when a sales or service manager will take a few minutes out of his or her day to see whats going on with your car, arrange a ride home for you, and take care of every detail. They don't try to upsell you or pull any shenanigans once your vehicle is on the lift. They just let you know what the problem is, how much it is to fix, and then generally throw in a few extras like an oil change (yes, I realize these are cheap and easy to do) just to make your life easier. We've ...

Totally unacceptable behavior from the Parts Dept. I called looking for a side view mirror (broken the night before while my car was parked on the side of the road). The first parts rep I talked to quoted me $140.00. I balked at the price and told him I wanted to look around for a generic first. After several calls, I realized the only place to purchase an exact fitting mirror was the dealer. I reluctantly called back an hour later. This time, I talked to "David" in Parts. He quoted the same mirror to me for $225.00. I explained to him that I had called an hour earlier and been given a price of $140.00. He said that was the "list" price for auto body shops. Despite repeated attempts, David would not budge from the $225.00 price. I told him no thanks and started calling around again. My next call was to South City Ford--sure enough, the Parts Dept. quoted me the original $140.00 price. I happily purchased the mirror at South City Ford. The behavior at the Towne Ford ...