I just signed up to write this review because its hard to tell how many of these reviews are actually from real customers. It seems like competing bridal stores are maybe writing the terrible reviews, and that Tower's own staff are writing the perfect reviews--no real middle ground. Anyway, I had a pretty good experience at Tower Bridal.

The first time I went in without an appointment, and the sales girl was actually very friendly and was able to help me. I was able to look through the selection myself and grab dresses I liked. The sales girl was patient and not too pushy, which was nice. I ended up loving two of the dresses and decided to come back later after thinking the decision over.

When I went back to buy the dress, the experience was not as great. I came in with my mom and sister a half hour before they closed and a different sales girl did not even say 'hello' before immediately telling me that they were closing soon. She changed her rude tone once I let her know I just planned on buying a dress.

My sister wanted to try on a few bridesmaid dresses, and we were told that we had plenty of time. But then an older saleslady (maybe owner?) came over while she was trying on dresses to tell us that they had a policy about not letting customers try on dresses 15 minutes to closing time or something like that. She was super rude about it (and the salesgirl had said we had time), and I so I told my sister we would take the rest of our business elsewhere. The owner tried to back track a little then.

We had already bought my wedding dress before the owner turned bitchy, otherwise I would have bought it somewhere else. The dress actually ended up coming in about 2 months early, which was great. Overall, the experience was very good---too bad the owner made such a terrible impression.

I actually joined just so I could write this review, since it was going to be a trek to get to pdx for dress shopping figured I would read the reviews to get an idea of what to expect at the places I made appointments. The reviews for tower were spot on. I walked in there for my appointment to a luke warm greeting - when making my appointment over the phone I had specifically requested a dress by designer/style number which they assured me they had - after much fuss and being told my number was incorrect my mom/I found it in the catalog listed under the style number I gave them. Once this fiasco was resolved we sorted through the gowns to find the dress there was the confusion of what room I was too use. Once we got settled I had came prepared with photos of the dress styles I was looking for...instead of going to get gowns that matched my preference I was told to look through the racks to find 4 more gowns I liked....hmmmm, I don't know their inventory and the dresses are in bags crammed together how am I suppose to tell. Why make an appointment if I am going to sort through dresses anyway. Needless to say I picked my 4 and called it good. I did actually find one that I liked and asked about lead times - since my wedding is in 4.5 months I knew I would need to rush any dress I ordered and was well versed in the designers cutoff dates and made my deadline clear when making my appointment. When asked she said all designers had a 5 month lead time and the soonest I could get my dress was 4 months? Granted she was new but you know what newbies should be placed with a more experienced sales person until they learn the ropes. Since I was determined to order my dress this weekend I was ready to buy I ended up purchasing my dress at Charolettes where the girl brought me 25+ dresses until we found the perfect one - we made bunch of changes to the dress and added a rush it will be here in 3 months. Things can happen but the professionalism I experienced at Charlottes gave me the faith my dress will arrived as ordered on or close to the date they quoted...I could not say the same to Tower.

We walked in without an appointment knowing that we may or may not be assisted in our bridal gown purchas. Just browsing a bit. The sales assoicitates were very very rude and passive aggressive towards us. Apparently if you don't have an appointment they trat you like a theif in their store. basically heckling you about "requiring appointments" until finally you submit and in our case just leave to get away from the craziness!!
the dresses were really over priced with a very limited selection. We went to Rosewood Bridal in Tigard. No appointment needed. Fantastic selection and prices. and i bought a dress!!!

This place is really terrible. The dresses are really over priced and most are really tacky. The sales associates and the owner are very rude. They work on appointment only like most Bridal boutiques, so if you don't have an appointment expect rude and passive aggressive treatment. If you do have an appointment I suggest canceling it and go to Rosewood Bridal instead. Tey are lovely!!!

Tower Bridal looked like a respectable place to check out for my co-worker who was in need of a bridesmaid dress for her sisters wedding . We went in and found a wonderful dress that was just the right color. The Lady working there seemed nice. She took my friends measurements and then gave her a size chart to pick the size she would like ordered. We asked her for a recommendation which dress should be ordered as her measurements crossed different sizes. Her response "Whatever size you think you are I can't tell you that" We both thought that was an odd comment but figured maybe she didn't want to recommend a size in case it ended up not fitting. Don't know?? Anyway we went to the shop 9/9 to order a dress for 11/20 thinking 10 weeks should be plenty of time. No, the store clerk said that a rush fee would have to be paid to get the dress on time. My friend oppted for a 4week rush fee so that her sister would be able to see the dress when she was in town at the end of october. The dress didn't show and there was no communication to my friend of when the dress would arrive. She called the dress shop...who informed her that the wear date was 11/20 and the dress would be in by 11/20. When asked why she paid the rush fee of 4 weeks the lady rudely told her "to make sure the dress was in by 11/20". 4wks rush fee for a 10 week delivery, strange. Finally she was able to talk them into overnighting the dress from Chicago(even though is supposedly comes from China) so that she would have time for alterations if need prior to the wedding. The dress came in on Tuesday the shop called my friend and told her to come pick up her dress "immediately". I went and picked it up for her. I spoke with the lady at the shop and inquired about reimbersing the rush fee because of the issues, she said "well she got her dress" No rush fees were reimbersed. Don't go here, very rude indeed. Rush fee $25...really would $25 have ruined the business to keep a customer happy?