I visited Tom Thumb at 315 S. Hampton Road on Sunday, November
I visited Tom Thumb at 315 S. Hampton Road on Sunday, November 3, 2008. I basically went to take advantage of the sale on cereal and soup. During checkout, the clerk was kind enough to check the price of each can of soup, stating that others had come through believing the flavors they had were on sale and they were not. It turned out that none of the 10 cans were on sale.
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I asked for the manager and stated I had a problem with taking 10-15 minutes trying to choose my soup to find out they were not on sale. He stated that there were only certain varieties of that brand. I asked then why not set the ones on sale separate from the others, since they were all the same brand. He stated thatâs the way the way (somebody) set it up. In other words, it was not his responsibility. I stated that it was not worth coming here for a sale to spend that kind of time, coming out of your way to find the sale was not valid. He asked me what do you want me to do? I said, âseparate the sale items rather than have them mixed all in, which that must not have been the case, because none of the ones I had was on sale.
He gave me a FEEDBACK form and told me to fill it out and mail it in. Once I said I would, and that I would also mention his lack of good customer service, he became âhelpfulâ to the point of mentioning the sale soup rack was in the back of the store. I said I didnât want it anymore. He then offered to go and get it for me. By then, I only wanted to leave Tom Thumb, a very unsatisfied customer.
I think if Iâd been a customer that looked more like him, I probably would have been greeted with more courtesy. He seemed very unhappy to be in the store in our neighborhood, where there are mostly African Americans and Hispanics. Perhaps he would be happier in Plano or somewhere north of the River!