If you are looking for the best selection and great service, shop here! This is the only place I buy meat and eggs from in Oak Cliff. They also have other food products not carried by Fiesta or Rio Grande like lowfat cheese, ethnic items, and yummy pasta sauces and pesto.

Their smoked salmon is the bomb and their bakery is really good. I have bought many delicious party cakes there -- white/conconut and german chocolate are super yummy.

The employees always greet me and are friendly. I am Hispanic and my husband is white and we both always get excellent service. When they ran out of my daughter's favorite Skinny Cow ice cream popsicles, they gave me a special order form. It was back in stock in a few days and they even called to let me know! Not sure what was going on with other reviewers -- never had a problem there in the five years I've lived in Oak Cliff.

But if you are looking for CHEAP staples or big sales, go somewhere else like Fiesta, Rio Grande, or Walmart. Neither have as big a selection of quality items as Tom Thumb, but then again, you get what you pay for.

Here's a different viewpoint - many of the employees here are extremely helpful and friendly. I have never had poor service here, and their prices are much lower than Kroger for the items I need.

readywriter--I agree your accessment of this store, except for the racial innuendo. I am not african american or hispanic and I may resemble the store manager, but I live in Oak Cliff, too and I will drive right past this store beause of high price and low customer service.

I visited Tom Thumb at 315 S. Hampton Road on Sunday, November 3, 2008. I basically went to take advantage of the sale on cereal and soup. During checkout, the clerk was kind enough to check the price of each can of soup, stating that others had come through believing the flavors they had were on sale and they were not. It turned out that none of the 10 cans were on sale.

I asked for the manager and stated I had a problem with taking 10-15 minutes trying to choose my soup to find out they were not on sale. He stated that there were only certain varieties of that brand. I asked then why not set the ones on sale separate from the others, since they were all the same brand. He stated that’s the way the way (somebody) set it up. In other words, it was not his responsibility. I stated that it was not worth coming here for a sale to spend that kind of time, coming out of your way to find the sale was not valid. He asked me what do you want me to do? I said, “separate the sale items rather than have them mixed all in, which that must not have been the case, because none of the ones I had was on sale.

He gave me a FEEDBACK form and told me to fill it out and mail it in. Once I said I would, and that I would also mention his lack of good customer service, he became “helpful” to the point of mentioning the sale soup rack was in the back of the store. I said I didn’t want it anymore. He then offered to go and get it for me. By then, I only wanted to leave Tom Thumb, a very unsatisfied customer.

I think if I’d been a customer that looked more like him, I probably would have been greeted with more courtesy. He seemed very unhappy to be in the store in our neighborhood, where there are mostly African Americans and Hispanics. Perhaps he would be happier in Plano or somewhere north of the River!