Tom's has always done a good job at a reasonable price on the shoes we have needed to get repaired. They have good customer service and the wait time is not too long at all. They are also nice enough to let us know when a shoe is no longer worth repairing. I took a pair of sandals there this year and they told me that the repair would not be worth it for the condition of the shoes. Sometimes it is better to just go out and buy a new pair of shoes, and they are honest enough to let us know when that would be our best option.