Made the mistake of working with Timberline for my business insurance. One of my employees had a car accident and I went to pay deductable of $1000 and file a claim- I brought cash to Wanda Denton and proceeded to file a claim via phone with Progressive, Wanda assured me she would get the shop paid for the deductable. A month went by and I was contacted by Progressive that my deductable hadn't been paid to the repair shop for the claim. I explained that I had paid in cash to an employee at Timberline. I called Wanda and she told me I never gave her cash. She called me a Liar so I asked to speak with the owner (Diane Martin) Diane told me I was a liar and they never received the cash. I went to see Diane and was led back to a office that was as small as a closet. While Diane stuffed her face with food, Wanda yelled at me and told me the deductable was never paid to her. I ended up paying progressive directly. Since this incident I have switched agents. BE AWARE OF THESE LYING ...