I can't explain all the bad experiences, but ours was great. We met with Lauren, she was very helpful, had some great suggestions for us and got us all that we needed quickly. We brought our contractor with us and got the contractor discount too!! They also have a great selection. Give 'em a try...‎

Wow. I haven't been hung up on in a long time--but that's the experience these tile shop shared with me. I called to get an estimate on tile and the guy wouldn't even take me off of speaker phone despite being him printing and talking to others. When I asked to be taken off of speaker phone so I could hear him, he hung up on me. I bought 10k worth of tile here in the past, and this job will be 13k, but I'm happy to take my business to someone who bothers to pick up the phone to help me. I plan to contact the manufacturer as well and let them know the terrible experiences that people are having with these folks as well.‎

I ordered tiles from Tile Source, less than 1/2 pallet, some were being shipped from NYC. I requested shipping estimates in advance (FYI-MANY tile places include shipping in the tile price because they have good rates with shipping ...