STAY AWAY
Would NEVER buy from any Tile Outlet Always in Stock again. Bought over 200 sq ft. of marble tile from this store, but my contractor would not use over one third of it saying the tiles were broken/cracked/chipped or otherwise defective. The store owner would not refund or exchange, so I escalated to the corporate office. They said that I had to deal with the local branch, and refused to give me a refund. So now I have to buy more tile from somewhere else to make up for the defective ones I got from them. I highly recommend you go buy tile from somewhere else. (Original review - Aug 10, 2009) UPDATE (Aug 29, 2009) - after giving them poor online reviews and filing and complaint with the BBB, I finally got a refund for the damaged tiles. But then the corporate office threatened to sue me for "defamation" because of my negative online reviews. It just reaffirms my opinion of them - they are nothing but trouble, I would STAY AWAY!
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