This is by far the worst restaurant I have ever had the misfortune of coming in contact with. They charged my credit card though I canceled my reservation and didn?t even have dinner there! All this despite the fact that they never once told me there is a $25 charge per person for a canceled reservation when I was booking a table. To add to the fun experience, the hostess hung up on me twice and yelled insults at me over the phone when I was trying to cancel. I am stunned at the level of unprofessionalism and lack of customer service ability. I wish I had checked the reviews below before considering this restaurant. It appears bad service is a pattern with these people. If you?re in the mood for Italian food, do not consider this restaurant. Nothing is worth putting up with such horrible and reprehensible behavior. If you?re looking for excellent Italian food and impeccable service, try Merlot on Maple or Volare.

The staff are agreeable and great, I really do feel like being at home with such nice people. I love Omar's food and Rivka companion. The waiters are very snob, (especially that short blond guy who is always gossiping about customers) but the bussers really do a great job for the customers and they really have to do a lot of physical work. If I could work there I definetly would one day when I finish school.

This place is fabulous! Great service, the staff knows the menu well, the food is phenominal, and it's BYOB!! What else can you ask for?
Love it.

We went there on a Friday night for a friend's birthday, where I or my boyfriend had never been there before. We were seated right away (reservations) and waited for the rest of the party. On arrival of the other guests we ordered apps. but the only options are all seafood so I can't comment on the taste because I don't eat anything out of water. I ordered the think salad which was just mixed greens and paper thin slices of pear (good), then I had the duck risotto to split with a friend and it was also good, but very un-appetizing looking. My friend did not like it very much and had only a few bites (it was very earthy tasting). My boyfriend ordered the capellini, and he really liked it but was nothing outstanding. I also tried the lamb (great) and the formaggi pene (very great). Others had the stuffed flounder and some kind of steak.
The service was okay. I think the waitress was annoyed with us for some odd reason (we might have been having too much fun), but the BYOB was the best part because the wines I like are not found in most restaurants. Nice dinner, cool atmosphere, I would go back for a dinner with friends but not just for a night out with my boyfriend.

The food has always been marvelous at Think, but here?s the problem:

On a recent visit, we arrived really early and no one seemed ready to serve guests. We ordered and waited 30 minutes for our salads. We waited another 40 minutes for our entrees. One guest found a huge strip of plastic in his food. All of this time, the waitress was not present or attentive. We had to keep asking for bread to keep our hunger at bay.

So now everyone?s eating, but one guest has to deal with the plastic. We had to search out the waitress. The waitress says, ?Let me show this to the chef? and walks off with only the plastic and not the entire dish. She returns and asks, ?Do you want us to prepare another entree for you?? Of course, he?s hungry! By the time this dish gets delivered to the table (with no apology from the kitchen) , the rest of us are done eating. And now our guest is uncomfortable eating alone?we?re done?the busboy has taken everything off the table?and one person still trying to eat his dinner. Frustrated, he leaves half his plate so that he can ?catch up? to the rest of us and leave the restaurant.

We sat there for over two hours for a simple meal. We had lousy service and a glib waitress who made light of having plastic in the food.

The bill arrives with a 20% gratuity already added in because there are five of us dining. To add insult to injury, they still charged for the dinner with plastic.

Talking to the owner?s wife produced mixed results. On top of that, the waitress interjected herself in our conversation and defended herself, saying that she wasn?t glib about the plastic in our food and that she gave us great service. She pretty much inferred that I was not being truthful. So I called her on her surly, smarmy attitude and she backed down.

No one apologized for the LONG wait for food or the neglectful service. Good food can not compensate for terrible service or a bad attitude. We?ll never return to Think.