We had a very nice stay and the Westin Convention Center. The room was well-appointed with all of the amenities I could foresee ever needing. The bedlinens, which are Westin's ...

1st room, commode filthy, moved to 2nd room, again, filthy, valet parking is a joke, they lost our vehicle - took 1 1/2 hours to find it, one lie after another, shameful, ...

For the high price I was expecting much more. Although the bedding was upscale, the bathrooms were less than impressive, and parking was outrageous, $24 a night. Although they boast complimentary pick-up service within 5 miles, they didn't mention that it ends at 11 p.m. Considering we were visiting for a 21st birthday party this was not helpful. The staff was unfriendly and trite.

My friend and I took our two year old sons to see The Wiggles and decided to stay at this hotel mainly because it offered free shuttle to the arena we were going to. Everything was fine up until the shuttle was supposed to pick us up, We waited outside the arena on hard concrete with no food or drinks and a two year old and 20 month old for an HOUR and A HALF! This hotel also charged us $20 to park there and the "CONTINENTAL" breakfast was $11. All 4 restaurants this hotel boasts about were open by the time we got back, it was only 6:30. The pizza parlor was only open in the morning because I guess people in Pittsburgh only eat pizza in the morning. They made it impossible to get food other than room service. We were given $30 towards room service, nice but us just ordering a cheeseburger, chicken sandwich, and chicken nuggets for the boys (no drinks or any type of dessert) it was $60, defnitely didn't expect that expense. Neither did we expect we would have to pay to park at this hotel that we were paying for. Thankfully we brought food for breakfast because the "continental" breakfast which is free anywhere else I had ever stayed, cost $11 and all it consisted of was cereal, yogurt, and bagels. We also had called down to get a bed rail that they specifically listed in their guest services book for my friends son and at first they weren't even aware they offered them and then we waited 35 minutes for them to bring it up. I just couldn't believe that the manager we were given to talk to tried to make excuses for the shuttle service and could only offer us a $30 off our room service for waiting an hour and a half with toddlers on a 55 mph road! Definitely will not be staying there again!

My Husbsnd and I live in central NY and have been coming to Pittsburgh for sporting events approximately 7 years now, at least 2-3 times a year. Our first experience was at the Doubletree, (now the Westin) and we were extremely impressed by the quality, service, and price. Since then we have stayed all over the city, always coming back to what is now the Westin Convention Center. We have also traveled all over the country
staying in various hotels, and we both agree that nothing compares all around to the Westin Convention Center in Pittsburgh. The beds, the shower, the service, the food, the price, the view from up high, the whole experience is great and I would recommend it to everyone!!