Response from the Director of The Spa Simply Skin
A the Director of The Spa Simply Skin, I would like to respond to the previous posting. It was an unfortunate situation with what happened with this particular client. As someone who has worked with brides from all over California, I understand the importance of your wedding day. At The Spa Simply Skin, we pride ourselves on providing top notch customer service and treatments. This client had several appointments scheduled with a particular therapist, who in the interim decided to move out of the area. Both the front desk coordinators as well as the therapist who was working with this client spoke with her to reschedule her existing appointments. Unfortuantely her manicure and pedicure was still on the schedule with her original therapist and there were no available appointments to reschedule hers. There was a break down of communication on both sides and when trying to provide a solution, this client became hostile and unreasonable. It was definitely a horrible situation for her to experience and for me to endure. I wanted to write this rebuttal in no way to excuse the break down of communication, but as a way to express how much we all care about our clients and that we take what we do very seriously and only want clients to come away with only the most positive outlook of our spa.
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