We wanted to get some estimates of hardwood floor covering before we jumped into our project and the Floor Store was very nice about showing us what they had in stock and giving us an estimate. They also suggested different types of hardwood floor coverings that we might be interested in. They in no way pressured us to buy through them.

I'm writing to commend the Floor Store on providing outstanding Sales and Customer Service.

In particular, I would like to mention Rachelle who guided my wife and I through the process of selecting the right materials, making sure that we got the best possible price and handling our purchase with care and courtesy. Thank you Rachelle.

Additionally, we would like to recommend the father and son team who handled the installation: Steve and Anthony. Their work ethic is beyond reproach, their skills are absolutely first rate.

If we asked for any extra attention to details, such as removing marks or smudges left from the adhesive and touching up a few spots on a wall with some paint, they never questioned our concerns and always went the extra mile to ensure our satisfaction. Thanks guys.

Don't settle for anything less than this kind of service. We would be willing to recommend the Floor Store to friends, family and acquaintances.

This is the only flooring store that we went to the charged $35 to take a couple samples home for color matching. When we returned them the sales people just ignored us (we don't look like we have money to spend I guess). Well - it was there loss as we purchased 1,200 sq of top of line Brazilian Cherry Wood and 400sq ft of Laminate from a competitor who was the nicest guy and very helpful (Dublin Carpets on Village Parkway). When we finally got the sales person to talk to us (no they were not busy, two were talking to each other, one was eating, one was helping a customer) they were rude and acted bother that we were disturbing them. Then they did not know how to credit our card for returning the samples and said their machine was not working but they would credit it latery. They never did. Went back to the store 2 more times to try and get the credit resolved, it never was, always some excuse or delay. I gave up. They got my $35, but I hope it was worth it to them as they lost and $11,000 sale and a few referals. As an insurance agenct I meet a lot of clients who are remodeling, or have a fire or water claim and I send them all to Dublin Carpets. So I have to thank the Florr Store for that - I was so happy with Dublin Carpets and their Installer (Leo at floors by Leo).