More pros: They know their products, they know what things are and how they work and what goes with what - a huge plus. They are also pleasant to work with and seem to enjoy what they're doing.

More cons: When you call, you're lucky to catch someone to actually speak to. If you leave a message, they either don't call back or finally get around to it in a few days. They also don't post their business hours on their telephone recording, nor their location if you're a first-time client. When the items finally show up, you're lucky if the product is in tact. We've waited almost a month for an order of basic cabinet handles to arrive complete. In fact, we're still waiting on half of our order that "got lost".

Overall, if you're in a hurry for your kitchen or bath plumbing supplies, good luck. If you need a quality product line to view and choose from, this is the place... just come with plenty of patience and free time on your hands.

It is amazing that I can call everywhere to look for something. The one place I find it is at the Faucet Factory. Their knowledge and customer service is great. I have been in the industry for 20... ...

It is amazing that I can call everywhere to look for something. The one place I find it is at the Faucet Factory. Their knowledge and customer service is great. I have been in the industry for 20... ...

I ran all over town looking for quality customer service. I went to a few other remodeling stores and found the winner in encinitas. They handled my remodel like it was their very own house. I... ...

I ran all over town looking for quality customer service. I went to a few other remodeling stores and found the winner in encinitas. They handled my remodel like it was their very own house. I... ...