Worst Customer Service experience in years
At first, I thought I thought I was scoring big with a cool-looking, convenient jeans bar in my neighborhood. They definitely have an interesting visual display and a great selection. Then, I purchased something there and it all went downhill. I purchased a pair of jeans - as a side note- when i check-out out, a sign read 20% off "apparel" which made me believe the jeans were on sale as jeans are apparel. Come to find out, the bright young things at the BJB do not consider jeans "apparel" even though the definition of apparel literally is 'clothing." But I digress. I brought my jeans home, wore my jeans for a few hours and they bagged out very unflatteringly. The same day, I brought them back for an exchange of a smaller size. They would not exchange, but told me I could email the buyer and see what I could do. After not hearing back from the buyer, I emailed J Brand jeans directly. They wrote me back within minutes saying to send them the jeans and they would send me the correct size- all while apologizing profusely for the bad customer service I received. Then, I received a reply from the buyer from BJB saying that they would do it this once...so I took the jeans back that afternoon and was told that I had to show proof- they literally didn't believe me that I had approval for an exchange. I showed them the email on my blackberry, and then the manager begrudgingly looked for the correct size. Then she looked at me, I swear with a smirk, and told me they did not have my size..and that they could call me "if they ever got in a new shipment of this particular pair..." I asked her to place a special order for the jeans and was told "we don't special order." I will never shop there again and stress that anyone who enjoys good customer service shouldn't either.
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