I was totally comfortable from the waiting room to the Nurse practitioner I saw on my first visit. It is always easy to get an appointment and the office staff is very knowledgeable about insurance and what they will cover and not cover. they even know how to advise you how to get the correct information from your insurance. The doctor is very thorough and takes the time to explain everything in great detail. She does not just prescribe medication with out giving good reason for it. I would recommend Dr. Francisco to anyone. My whole family actually goes to her. Meaning all the women in my family. She is very nice and her bedside manner is excellent.