STAY AWAY!!!
I usually don't write reviews online, but after my experience at SUR last night, I was compelled to do so. I had planned a very special dinner for a dear friend's Bach-ette. 10 ladies ready to celebrate and have a great time. I had been in contact with Nathalie who is in charge of private parties since I decided it would be best to have a pre-set menu. We agreed on the terms and our menus were set. Upon arriving our table was ready and very beautifully done. That's when things took a turn for the worse. According to our agreements, we were supposed to have 4 appetizers for the table to share, 1 Entree per person and 1 dessert. The food was fine. Nothing to rave about, and nothing horrible to comment on. The portions are very generous, that's a plus I guess. We ordered lots of drinks, wine, etc and were having a lovely time. THEN..... comes the bill. They charged us for the apps which was not what we agreed to. I went back and forth with a very rude manager who proceeded to tell me that I was making a mistake and that the apps were additional. Nathalie was not at the restaurant herself, so I asked the manager to call her. Once I got on the phone with her, she completely tried to make it seem like it was MY fault and that I had made a a mistake. We went back and forth for about 10 minutes and which point she said that I had misunderstood and that there was nothing she could do!!!!!! WHAT THE ##$%$#@!??? We were totally screwed and they have no idea how to run a good restaurant. The concept of having customers leave happy and satisfied means absolutely nothing to them I want to make it clear that this was not about the money. It was principle. We agreed on terms and then last minute she changed everything around. I am NEVER going back to this horrible place and I would urge anyone who is considering visiting SUR to take your business elsewhere. Not worth it at all.
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