I have taken my Hyundai Santa Fe to Sunnyvale. In general, they do good job and get my SUV back into good shape. Previously, I was dealing with Paul, he was fairly honest and balance out the charges (sometimes give me free work when the bill is high). Since the new guy Eric came, I find him to be a used car equivalent of service manager. The guy makes up pricing on the spot. After my last service, I called around to independent shops, realized I have been riped off left and right. Never go back to them again....ripe me off once, shame on you. Ripe me off twice, shame on me. They lost a valuable customer....in service AND potential car buyer. I just bought a brand new Jeep few months ago. If Paul was still the manager, there is good chance I would have buy another Hyundai. But Eric pretty much influenced me not to buy another Hyundai and have to get ripe off.‎

I have had my Hyundai serviced twice at the Sunnyvale Hyundai. My first experience was for a 75000 mile service, which was an overall good experience except for the parts department ordering the wrong parts for me (and refusing to refund me because they were special ordered) and the service manager Eric telling me that he was going to give me a discount (which was actually the price for all dealerships in the bay area). These sorts of mishaps are par for the course when it comes to auto repair. The second time I went to get my car serviced it was because my check engine light came on. I called ahead at 9 AM and Eric answered and said he'd take care of me that day and I just had to bring it down. I thought I was lucky and was happy to hear that I could resolve the issue right away. I drove an hour down from SF and upon arriving another service manager told me he was too busy to take me and I could only leave my car overnight. I quickly dropped Eric's name so I would be taken ...