I have been going to this vet since I first got my Maltese. They seemed fine until my dog started to have some real issues. I had to take her to the ER about a month and a half ago and she was transferred over to SCAH the next day. After spending over $2000 on treatments and tests I was told that they didn't know what is wrong with her. She has had multiple tests since then and the Vets there just have no sense of urgency or care to find out what is wrong with her. I don't receive phone calls in a timely matter and find myself chasing them for answers. All of the symptoms of why she had to go to the emergency room in the first place have returned and every day I am panicked that I will have to take her there again. I have told this to the vet who has no sense of urgency. She had told me that she would talk to an internal specialist to see if she can come up with answers but I'm pretty sure she has not done so. It has been about 2 weeks and I have called her numerous times but have been told she will return my call.... which she has not. Also, I brought her in for her Phenylbarbital test which you are supposed to bring the dog in prior to her meds. Normally they would give her the med after she has the tests. Well I had to leave her there for a few hours this time for extra tests and had to ask... then told that they did not give her the med after they were done with testing. There is no excuse for this. It is simply sloppy. Not paying attention to what is wrong. It has become like a factory where they just go through the motions of testing the dog, charging you, but no follow through with the results or the resolution. I could go on and on... Her meds not being ready when I had called and asked ahead of time, still had to wait 45 mins... Her Phenylbarbital dose had been changed for over 6 months but never changed in her chart. I would tell them every time I refilled the prescription but still no one ever bothered to change it on her chart.
Further more, the staff here is extremely rude! They ignore you, and if you ask for something like being rung up or to have the meds started, you are usually given an abrupt negative! Who ever is running this facility really needs to be checked! They are a detriment to the owners... This facility is extremely disorganized. If anything is wrong with your pet I highly recommend you do not bring them to this place.

We found a baby Opossum hurt from a trap, they took him right away and he's doing great! They also offer a discount if you do bring in the wild ones - very nice and concerned.

SCAH isnt as bad as many claim it to be. Im sure several families have had their differences, but by no means is it to the point that I just have to go somewhere else and throw this hospital under the bus. It is so far the BEST animal hospital my wife and I have gone to for over the last 3 years now. They show a lot of love for your pets and will chit chat while you wait.

Im sure not all Vets can diagnose the problem 100% on the spot. Things happen and sometimes mistakes are made. Things like this happen in regular human hospitals. Things just arent always 100% and quite frankly, I am AWARE that prices for ANY hospitals are going to be ridiculous but its not like YOU are the only one paying.

Its not always going to be the best experience and although it should be, it just wont be. Deal with it and if changing VETs is something you feel you need to do, then go ahead and change it. Dont write negative things and bash a place just because things didnt go your way or they didnt do their jobs as thorough as youd like and expect.

I will say though that we have been to other VETs prior to SCAH and we didnt feel the comfort and friendlyness we do here at SCAH. We have 2 Minature Pinschers and currently we help my dad out by taking in his German Shepherd puppy to SCAH as well.

We will continue going and if we ever have a problem, we will deal with it.

I??????ve been taking my dogs to SCAH for over seven years. I used to love them and recommended them to many people; however, I??????ve become increasingly dissatisfied with the level of care they offer. Recently an incident I observed when I had my dogs in for vaccinations caused me to switch vets.

A man with an 18 year old cat was in the waiting area. The cat was obviously quite ill, and it was plain to see that this guy adored his cat. In front of everyone in the waiting area, one of the women at the front desk announced to this guy, Greg, that although the cat had been treated there before and was now experiencing kidney failure and was in need of treatment, they were denying treatment because he had a $1,200 balance on his account from the last time the cat was ill.

Greg said that he knew there was a balance, but that he??????d been paying $50/month for the past seven months, which was all he could afford and would they please treat his cat. The lady at the desk agreed that indeed he had been paying regularly but that just wasn??????t good enough. Greg said that he could put down another $100 right then, but that was all he had. Still not good enough for SCAH. At that point, an older woman who was there with a dog stood up, went to the counter and asked how much he??????d have to put down in order for them to treat Greg??????s cat. They said $500. So, this very kind lady wrote a check for $400, adding it to Greg??????s $100. Greg was in tears he was so grateful and SCAH took the older woman??????s money and agreed to treat the sick cat.

I??????m sorry, but there is so much wrong with that scene, that I was repulsed and will never go back. First, there was absolutely no reason for this to be done out in the open in front of a packed waiting area. Then, I know $1,200 is a large balance, but it was clear that Greg wasn??????t delinquent on his account. I find it just awful tha

I?ve been taking my dogs to SCAH for over seven years and used to love them, but they've gone downhill. Recently an incident I observed when I had my dogs in for vaccinations caused me to switch vets.

A man with an 18 year old cat was in the waiting area. The cat was obviously quite ill, and it was plain to see that this guy adored his cat. In front of everyone in the waiting area, one of the women at the front desk announced to this guy, Greg, that although the cat had been treated there before and was now experiencing kidney failure and was in need of treatment, they were denying treatment because he had a $1,200.00 balance on his account from the last time the cat was ill. Greg said that he knew there was a balance, but that he?d been paying $50/month for the past seven months, which was all he could afford. The lady at the desk agreed that indeed he had been paying regularly but that just wasn?t good enough. Greg said that he could put down another $100 right then, but that was all he could afford. Still not good enough for SCAH. At that point, an older woman who was there with a dog stood up, went to the counter and asked how much he?d have to put down in order for them to treat Greg?s cat. They said $500. So, this very kind lady wrote a check for $400, adding it to Greg?s $100. Greg was in tears he was so grateful and SCAM took the older woman?s money.

I?m sorry, but there is so much wrong with that scene. First, there was absolutely no reason for this to be done out in the open in front of a packed waiting area. Then, I know $1,200 is a large balance, but it was clear that Greg wasn?t delinquent on his account. I find it heartless that SCAH would deny treatment to a sick animal under these conditions. Finally, while that other lady was certainly generous, it was shameful of SCAH to take her money on behalf of another patient.

Sadly, this incident illustrates what I've grown to dislike about SCAH: they don't care.