Even with all the tests they do, and a LONG wait, they can't seem to get the prescription right. Imagine spending 3 hours to get glasses only to wear them and feel like you are 8 foot tall when you are only 5 foot.
So, I figured going to an Ophthalmologist would provide better service and treatment, I was wrong. This place is HORRIBLE!!!! They are so unorganized, if they are like this with normal day to day tasks then what do you think will happen to your EYES! I wouldn't trust anyone in that center.
My story...I received a discount card and made an appointment. I came in for my appointment and presented the discount card. I completed my appointment, they scheduled a follow-up appointment for the following week and gave me my bill. When I got home I noticed the discount wasn't applied. I went in that next week for my scheduled appointment, discussed the discount not being applied and was told it will be given to Jane Strong and refunded back to me. The front desk attendant then escorted me to the doctor’s office. After 30 minutes of waiting in the doctor’s office (I could’ve stayed in the waiting room and looked at magazines) she walks and doesn’t understand why I am there. I explained that I was scheduled to come in, and that’s all I knew. She left the room to see if my contacts had come in. 10 minutes later an attendant comes in (not the doctor) to tell me they didn’t know why I wasn’t scheduled to come in, and that my contacts weren’t in. She continued to tell me that I would be called when the contacts arrived. A week and a half later (this is now 2 weeks waiting on contacts), I called to get my prescription, so I could go elsewhere. They refused to give me my correct prescription and put me on hold to talk to the doctor. After waiting 15 minutes I was notified that MY CONTACTS WERE IN!!! So…why didn’t I get a call??? I asked when did they come in, of course she didn’t know. I was SCHEDULED to come in for my contacts 2 days later…DON’T WASTE YOUR TIME, MONEY and the possibility of them messing up on your bill and most importantly, your eyes.
Pros : Clean office, but so are all doctors offices I've been to.
Cons : Disorganized; bad attitudes from all staffing levels; doesn't service the lowest customer expectations;
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