My family and I stayed at Strawberry Lodge about two years ago, but our experience was so bad that I still feel bitter when I think about it. Everything started when I called Strawberry Lodge the day before we would arrive to inform them that we would be coming in late; therefore, we would need special arrangements to be able to get in. I was informed that I should call them back on the day of my check-in. I asked them to write down that I was coming in late just in case something happened and I weren't able to get a hold of them. They declined! I called them on the day of all checking, but I couldn't get a hold of them. We got in the car anyway, hoping that we would be able to get a hold of them on the road. We stopped every two hours or so (plus, my mother-in-law kept trying to contact them from her end) and no luck. We assumed that the phone must had been down in that area and I just hoped that the lady that I talked with the day before had written down about us coming late. ...