I got in a small accident at 5 MPH and had minor damage to the front end. Sterling took 2.5 months to repair a simple accident and lied to me and even hung up on my insurance agent when he inquired why it was taking so long. They cashed my 11K check the same day but made me wait over 2 months. I talked with the owner who told me he couldn't afford to lose any money on the deal and gave me a $700 discount even though I was out 5K for a rental car and had a 2K deductible. My insurance was billed over $16,000 and that was maxed out and they probably made 8k on that.
Very poor service and when I finally got my car, none of the interior lights worked. So, I had to take to the dealership and pay them to fix. Joe the owner really needed my $1,300 more than I do so I hope he's happy for treating me like that and although I've never given anyone a bad review, consumers must know about their bait and switch tactics and this guy telling me he "couldn't afford" to credit me my deductible for keeping my car while the Bentleys, Lambos and Ferraris are in and out in a week or less.
I will never go there again and recommend that nobody else does either. Because the rating here has one as the lowest rating, disregard that and for the record Sterling Collision Center gets a negative five rating.

Have been a BMW driver and a customer at Sterling BMW for many years. Was referred to Sterling Collision by the other parties insurance company (AAA). I am pleased with the quality of the repairs and the excellent customer service that I received at Sterling collision. My personal thanks to Ray and his team. I highly recommend their facility.

I was referred to Sterling auto body by my Audi dealer in Mission Viejo. I want to thank Ray and Paula for helping me with a rental car and repairing my car quickly. As a single mother, it is difficult to know who to trust when it comes to repairing my car. I want to thank my Audi dealer for their recommendation. I am a happy customer and will let all of my friends know about both companies.

Dear ‘Porsche’ ( or maybe Soldier5082 or not),

As one of the principles at Sterling Collision Center, I was very concerned reading your post and was in the process of searching our Customer Survey follow ups when something troubled me. One of my employees brought to my attention that your post is almost identical to a post made back on May 2nd, 2007( 9 posts down from here). Same accident, same exact issues and same word for word comments.

That said, we have tried to build a successful business but have found that there are many unscrupulous competitors out there who very often post anonymous ‘Bad Experience’ items on the internet in attempt to smear a brand we work hard to uphold.

Do we have issues that arise at our business, absolutely; I and anyone else who is in the business world would be lying if we said otherwise. Particularly in our business, getting in an accident or damaging a high vehicle( or any vehicle) is not a pleasant experience. And regardless of what we do, we have found will never be able to please everyone, BUT we will do everything we can in our power to satisfy ALL of our customers.

With every customer that gives us the opportunity to earn their business, we attempt to survey them at the conclusion of repairs which provides us immediate and real feedback. We try to resolve any outstanding issues immediately. We are very proud to say we have a 96.6% VERIFIABE customer satisfaction rating ( that is higher than most dealerships doing ‘routine’ service work, nothing close to the complexity of what have to perform in putting cars back together). Additionally, over 20% of customers are REPEAT customers each month, and we repair 100’s of cars a month.

So Porsche or Soldier5082 or whoever you are, this post is very suspicious to say the least. In that vain, we will be pursuing all means necessary to remove this and other slanderous posts from this site and others with a passion.

I am not hiding behind an anonymous post and encourage anyone with a valid complaint, concern or something that wasn’t just right, to call me directly at our store and I will do everything in my power to get to the bottom and resolve any outstanding issue with our repairs or your customer experience here at Sterling Collision Center.

David
Principle
Sterling Collision Center
714-259-1111 x265

This was a pretty horrible experience. My car got a small dent in the rear quarter panel. Nothing big. Sterling was recommended by my insurance agency. To minimize the time we were withouout a car my wife took it in for an evaluation and had them order the parts before we delivered the car for repairs. Right away I knew they were padding their timeline when they said it would be two weeks for the actual repair (I have some familiarity with type of work and estimated it generously to be about 20 manhours of work).
Still, rather than start over, we went forward. Immediately, the lack of returning phone calls started. After nearly three weeks of getting no information, I showed up in their lobby so they would have to speak to me. The manager and I looked at the car and it still wasn't close to done. He explained how they do such superb quality that it just takes longer. I was not impressed with this answer and after much discussion they agreed to provide me with a rental car. About 4 days later I got a call that my car was ready. I showed up and it was immediately obvious that the repair was very poorly done. The various seams were not close to be even (very tight in places and loose in others) and the quarter panel wasn't flush with the lower panel. I'm not picky but it was an obvious bad repair. The explanantion to me was that they had to first try aftermarket parts and the part just didn't fit well (then why call me and tell me the car is ready). They admitted it was a bad repair but had apparently been hoping I wouldn't notice or wouldn't say anything.