Say it ain't so, Stan! by Mark H. at InsiderPages
If I had written this review about 6 months ago, I think you'd see another 5 star rating. But I don't know what's happened since then (Stan, where'd ya go?), because the place has gone downhill faster than Ford's stock price.
I usually buy a dozen or more doughnuts every couple weeks on the way to the office. Always the same, glazed-raised, because there's nothing better. Well, at least that used to be the case.
But the last few I've bought, the doughnuts were soggy. They've always been soft, but now soggy? And a few felt like they weren't even cooked all the way through. Now, I can understand every once in a while, that happens, but it seems that it's happening with greater frequency.
The store never has been a bastion of modern amenities, but it also looks a little worse for the wear. Napkins being unavailable. No milk. Simple things any manager would normally be on top of.
A couple other things. The main lady, Maria, is usually a great help. With greater frequency, I've arrived only to find the place completely out of raised doughnuts (hard to believe, but true). It's not worth getting any other doughnuts there, so I've left a few times with nothing. Maria was nice enough to say, just call in, and give us 30 minutes and they'll be ready for you.
Now, first off, any manager who sees there's demand should probably increase the supply to at least match it, but still, months later, the problem hasn't been resolved.
This morning, following Maria's advice, I call in (which I've done the last few weeks), and am now told by a pretty nasty guy (hopefully not Stan on a bad day), that I have to call in 24 hours in advance, and that Stan's doesn't accept same-day orders and never will. I don't really understand the guy's emphasis (Bad hair day?), but the guy was pretty much a jerk.
So I'm helping solve their supply, quality and operational issues. I'm no longer buying
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