I bought a wedding set here 4 years ago. A diamond fell out of the set the first week and they replaced it for free. Last week another diamond fell out. Jim (Florence) told me I'd get an estimate within 2 days. Four days later I phoned and they still had no estimate. Jim also told me I'd get 50% off the price because I work for a company they do business with. 11 days later I called and the ring was finally ready. (They say they were going to call me, of course.) Then Jim said I misunderstood him, as they do not give the discount on repairs. I understand completely that this man lied to me. He was condescending and rude. I will never buy another piece of jewelry here and will discourage others from doing so, as well.

This place was the most uncomfortable place I have ever been. There was a phone call that the manager ook and was totally unprofessional telling the customer "its going to cost ya!!!"saying it very rude. Then there was a customer who said they wanted their money back, as the ring ha lost its claw after two days, an the sales person said it would be 200.00!!! It was totally an uneasy feling, and obvious there store and products were not up to par. No thanks!!!!

This jeweller should be shut down!!!!I brought back a ring that my wife didn"t like fo christmas , and they told me I could only get a refund. On their sale slip it says refund on diamond jeweller. I went to their lawyer vince stafford who I called several times with no call back and said once I drop my lawyer he will deal with me. I did as asked and still no call back. No common curtosy, no human respect. Please save your money!!!!

My fiance purchased my engagement ring here. It is a gorgeous ring but we have had numerous quality issues with it. After 3 months of having the ring, a channel set diamond fell out. We took it there for repair and it looked terrible. After the 3rd attempt at making it look good it is still noticable. The "white gold" turns yellow every 3 months and I have to have it dipped in rhodium. I also have to pay $40 for it!! A prong broke on the center diamond and I took it there for an estimate to have it fixed thinking they would do it at no charge considering my history there....no dice! 3 days later they don't even have a quote for the cost. They just don't care about their customers. I am definately taking it elsewhere for repair but wanted a cost quote from them and really I wanted to test them one more time. They failed miserably!
It's so unfortunate that my husband spent so much money at their establishment and gets treated so badly.

I HAD PURCHASED A PAST,PRESENT,FUTURE DIAMOND RING FROM THIS JEWELLER,WITH A PROMISE IF MY WIFE WAS NOT HAPPY WITH IT I COULD RETURN IT FOR A REFUND. WHEN I CAME BACK WITH RING,MANAGER WAS NO LONGER AN EMPLOYEE(AFTER 12 YEARS OF BEING THERE) AND WAS TOLD I COULD ONLY GET A CREDIT. mY WIFE CAME IN AND COULD NOT FIND ANYTHING SHE LIKED. i AM NOW WITHOUT A RING, AND A CREDIT FOR 5000. THEY SOLD THE RING THAT WEEK. I FEEL I WAS TOTALLY RIPPED OFF, AND THEY GAINED EVERYTHING..WE ARE NOW BEING REPRESENTED BY A LAWYER, AS THIS IS NOT THE FIRST TIME THEY HAVE DONE THIS.