not a great experience by angela w. at InsiderPages
I took my puppy to Southland Vet and first off, I must say that the staff was incredibly friendly and loving towards my puppy. They are definitely pet lovers. When I met the vet, she was very sweet to my puppy but I felt that she talked down to me about him because he is a mixed breed. After the exam, the assistant brought me a new puppy pack with food, literature, etc. which I thought was nice but then I found out that I was paying $12 for this bag of Pro Plan food that would cost about $7 at the store. I told the checkout attendant that I did not want the food, etc. because I did not need it and my puppy really loved science diet (which the vet said was great) but she said it was required for new clients. So, after the food and flea/heartworm medication that I had to purchase but did not need, I ended up paying an extra $27.00 for unnecessary stuff. The visit would have been around $80 I think, which is not expensive for the vet, but the other stuff was not worth it. They also neglected to send any reminders about a shot my puppy needed and basically reprimanded me for not knowing about the shot when I came back. So, needless to say, the people are ok but the policies are not. I have switched to another vet in Lexington which has no hidden charges and great correspondence.
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