Poor customer service
I've got a Jeep which has a recall notice on it. You get the notice in the mail, you call the local dealer for a service appointment, and they should take care of the service.
With these guys, you call the service dept, tell them the purpose of your call ? they respond by telling you they'll call you back to set up the appointment. Then, they never call back. It's not a mistake ? it's intentional. They've done this to me several times now.
Doesn't surprise me. I've had very poor service from all the Jeep dealers. The car itself is junk. Sadly, this will be my last American car.
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