As a dealership this one does lack in some of the basic fundamentals of being a great dealership. They do have nice cars for sale but are unwilling to try and deal with the customer. Their salesmen can be rude and act like they do not want to work with the customer

I've got a Jeep which has a recall notice on it. You get the notice in the mail, you call the local dealer for a service appointment, and they should take care of the service.

With these guys, you call the service dept, tell them the purpose of your call ? they respond by telling you they'll call you back to set up the appointment. Then, they never call back. It's not a mistake ? it's intentional. They've done this to me several times now.

Doesn't surprise me. I've had very poor service from all the Jeep dealers. The car itself is junk. Sadly, this will be my last American car.