The jury is out on this dealership...

they've had our 2003 Audi Allroad for over 3 weeks with a faulty instrument cluster (the dash lights are going bad on one side), and some kind of problem with the transmission which was indicated by a check engine light and all the PRND transmission lights all simultaneously lit up...

these items occurred @ approximately 42,000 and 45,000 miles. They've offered to pay for the parts for the faulty instrument cluster, but want some hundreds of dollars in labor to replace their faulty product.

They also want us to pay for diagnostics and probably (perhaps costly) repairs on the transmission.

One of the coils also failed at approximately 42,000 miles...after sitting at the dealership for several days, they were able to get approval from Audi to replace it with out charge.

Basically this car has turned out to be a lemon in my opinion. (there have been other problems too)

The dealership is supposedly the one to make a decision whether or not to provide goodwill when these kinds of things happen, but the way they appparently work it, is that they apparently report to a dealer resource who then makes the decision on whether to repair their faulty product or not.

Well, the dealer service advisor told me that their have been numerous coil failures on these vehicles and that it was possible/likely that they might be forced to do a recall of the coils. If that is the case, why did i lose the use of my vehicle for several days while they waited for approval?

Should a $50,000 automobile have transmission failure at 45,000 miles? the car has been babied, never towing anything, never going to tahoe. Should dash lights fail at 42,000 miles? Shouldn't Audi stand behind their product, despite being past the 4 year warranty period given the types of workmanship failures that have occurred which have endangered our safety? i wou

Excellent customer service... all my friends that have sonnen Audi serviced their cars were very happy with their experience. Definitely highly recommended.

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Well, Audi and Volkswagen. What could be a more beautiful and elegant combo? It is for this reason that I wanted to visit this dealer. When I did, I was in for a pleasant surprise ??????their service. It was a perfect foil to the standard of cars they deal with.

This was our first visit to Sonnen Audi Volkswagen. My friend referred them ... as we were very much worried about someone over selling a car to us.

My wife Jennifer, likes cute new Beetle cars...so she decided to have one. The sales men were very cordial and upto date with the trade values. Finally, I found out one dealership in San Rafael, who don't push people to purchase the car. Their professionalism is impressive.

Additionally you know what we got? We got a brand new Special Edition Beetle at just $ 199 per month for 36 months. That is pretty much we were looking for.

Thanks Sonnen Audi Volkswagen ... the better words will be YOU GUYs ROCK.