Mary and Ray were really nice and professional. I got in and out on my 60 min lunch hour and passed! I did have to wait as there were 2 cars infront of me. The acutal place is small, but there overall customer service makes up for that. There wasn't a hugh customer waiting area, but seats were provided if you decided to wait. Mary did the paperwork, while Ray administered the test. They both went out of their way to say farewell to me when it was all done, which I liked because it gave more of a personal feel rather than just another rush smog job. I will definitely come back if my registration calls for another smog in two years (which I am not looking forward to).